In this new era, previous customer experience is the key for the repeat buying decision. Thus, businesses put more emphasis on the delivery excellence as much as having a good product.
Customers expect more granular delivery time commitments as well as real-time tracking and direct communication channels with carriers. Flexibility to redirect their deliveries to another location or time is also increasingly requested.
Optiyol’s Delivery Management Platform supports end customers with a highly visible delivery experience with real-time notifications about the whereabouts of their packages, and communication capabilities.
#TeamOptiyol is here to help you improve delivery excellence.
Blog
March 28, 2023